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Safe Harbor Privacy Principals
Information We Collect
How We Use Your Information
How We Protect Your Information
This privacy policy explains how BWHC. (together with its subsidiaries, affiliates, "BWHC"), collects, uses, maintains, and discloses information collected from our customers, visitors to our website, individuals who contact us, and visitors to our customers websites ("Users").
BWHC strives to provide a safe, reliable, and enriched browsing and service experience to clients and the global community. In order to fulfill this goal we sometimes collect information during your visit to our website. BWHC promises the following:
We do not offer for sale, share, or lease any information given to us, except as disclosed in this privacy policy ("Privacy Policy"). Our Privacy Policy applies to prospective, current, and former customers and users.
The terms of this Privacy Policy are in addition to the terms of our Terms of Service ("TOS"), Acceptable Use Policy ("AUP"), Service Level Agreement ("SLA"), Resource Abuse Policy ("RAP"), collectively known as BWHC Legal Policies, and any specialized contracts that may have been agreed upon. We offer products and services that are provided by third parties ("Third Party Products"). These Third Party Products may collect and use information in ways that differ from those stated in this Privacy Policy. Please contact us if you would like a list of these third parties related to your service. BWHC does not take responsibility for how these Third Party Products utilize your information and we instruct you to visit the respective service provider's website for more information. Typically these providers only require ip or hostname data.
The purpose of this Privacy Policy to enable you to understand which personal identifying information ("PII", "Personal Information") of yours is collected, how and when we might use your information, who has access to this information, and how you can correct any inaccuracies in the information.
Safe Harbor Privacy Principals
BWHC adheres to the Safe Harbor requirements published by the U.S. Department of Commerce pertaining to Personal Information of Users that BWHC serves from the European Economic Area ("EEA"). The United States Department of Commerce and the European Commission have agreed on a set of data protection principals and frequently asked questions ("Safe Harbor Principals") to enable US companies to satisfy the requirement under European Union law that adequate protection be given to personal identifying information transferred from the EU to the United States. The EEA has recognized the US Safe Harbor as providing adequate data protection. The seven Safe Harbor Principals can be found in this Privacy Policy and are denoted at the end of each respective section with the following remarks: [1]Notice, [2]Choice, [3]Transfer to Third Parties, [4]Access, [5]Security, [6]Data Integrity, [7]Enforcement.
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Information We Collect
BWHC collects certain information from and about its users in three ways: (i) from our web server logs, (ii) with cookies, and (iii) directly from the user.
Web Server Logs
When you visit our website, BWHC may collect information to administer the site and analyze its usage. BWHC may collect information such as:
- Your Internet protocol address;
- The type of browser or computer you use;
- The number of links you click within our website;
- The state or country from which you accessed our website;
- The date and time of your visit;
- The name of your Internet service provider;
- The Web page from which you linked to our website; and
- The pages you viewed on our website
Cookies
Our website uses cookies (i.e., small bits of text that our servers place into a file on your computer's hard drive). We use cookies to save your preferences and login information, and provide personalized functionality. You can reject cookies by changing your browser settings, but be aware that this will disable some of the functionality on the BWHC website.
More information about cookies can be found here http://en.wikipedia.org/wiki/HTTP_cookie
Personal Information
On some pages of our website users can register to purchase products or services, receive personalized content, and participate in surveys or forums. When you register, BWHC may ask you for some personal information. If you purchasing products or services from BWHC, we will request financial information such as credit card or bank account information. Any financial information we collect is used only to bill you for the products and services you purchased. If you purchase by credit card, this information may be forwarded to your credit card provider. For other types of registrations or service inquiries, we will ask your name, address, e-mail address, or telephone number. We may then contact you with information about BWHC products and services.
Support and Access
As a service subscriber you may be asked to disclose personal information to BWHC so that we can provide technical support to you. We may collect personal information for account verifications in order to provide technical support and troubleshooting services over our helpdesk (https://www.centennialwebhosting.com/orderdesk/submitticket.php). If you choose to contact us via email, live chat, or helpdesk, we may retain a copy of the communication with your email address, account information, and our responses. [1]Notice
BWHC makes reasonable effort to make sure all collected data is reliable, up to date, accurate and complete. [6]Data Integrity
Additional Information
To preserve the integrity of our website and network, BWHC may use software programs to monitor network traffic or to identify unauthorized attempts to cause damage. These software programs may also collect information regarding your usage of our services, website, and network.
As an internet service provider, BWHC provides access to servers for customers around the world to store and manage their data and applications. BWHC does not own this customer data and is not a .controller. as outlined in the EU Directive. To the extent that BWHC is exposed to customer or user data, BWHC adheres to the Safe Harbor Privacy Principals.
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How We Use Your Information
Customer Record and Inquiries
BWHC uses the information we collect to notify you about your account and to notify you about changes of the terms and conditions governing use of our websites, products and services. We may also use the information we collect to notify you about other products and services we think you will find valuable and about special offers. You may notify us of your desire not to receive notifications relating to new products and services and specials offers by .opting-out. as provided for below.
Our employees, contractors, or agents will at times require access to your personal information. BWHC permits access to this information only for business purposes such as administration and support for our products and services.
Information Released
BWHC may provide aggregate information about our customers, our websites traffic patterns, and related website usage information to our affiliates and reputable third parties, this information will never include personal identifying data. We take all available measures to select affiliates and service providers that are ethical and provide similar privacy protection to their customers and the community. We do not make any representations about the practices and policies about these companies.
Compliance with Laws and Law Enforcement
We cooperate with government and law enforcement officials to enforce and comply with the law. We will disclose any information about Users upon valid request by government or law officials as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including without limitation subpoenas), to protect your property and rights, or the property and rights of a third party, to protect the safety of the public or any person, or stop activity we consider illegal or unethical.
Contacting You Directly
BWHC may contact you directly through the email address or other information provided upon account signup. BWHC will contact you to respond to your questions, to provide the services you request, to manage your account, and/or to inform you of any service announcements. If you require an account contact change, please submit a ticket to our Support department via https://www.centennialwebhosting.com/orderdesk/submitticket.php
Opt-out
If you do not want to receive promotional materials or surveys from BWHC, you may opt out at any time. You may .opt out. by clicking the "Unsubscribe" link in Surveys, or by sending a message with the subject "I do not wish to receive special communication from BWHC" to legal(at)websitebuilderandhosting.com. Once this message is received your account will be noted an all reasonable measures will be taken to remove your account from future non-pertinent account mailings. [2]Choice
Third Party Service Providers
We may at times provide information about you to third parties to provide various services on our behalf such as processing credit card payments and hosting service add-ons. We will only share your information when necessary for the third party to provide the requested service. These service partners are prohibited from sharing or storing your personal identifiable information for any purposes unrelated to providing the said service.
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How We Protect Your Information
BWHC uses technical security measures to prevent the loss, misuse, alternation or unauthorized disclosure of information under our control. BWHC uses security measures including and not limited to: firewalls, non public facing systems, complex passwords, anti-virus, and mitigation and detection software. When we ask customers or users to provide financial information (such as a credit card number) that data is protected using Secure Sockets Layer ("SSL") technology. However, please note that electronic communication (ex: email, online chat, or instant messaging) that you may send to us may not be secure unless we advise you in advance that security measures will be in place prior to your transmitting the information. For that reason, we ask that you do not send confidential information such as financial information, social security numbers, or passwords to us through unsecured electronic communication. [5]Security
Access to Your Personal Information and Correction of Inaccuracies
If you wish to access and/or update the personal information we have collected from you, you may either login to our website or client systems and view and change your information or contact our Accounting team via accounting(at)websitebuilderandhosting.com. If you would a list of client systems related to your account, this can also be obtained by contacting our Accounting team. [4]Access
Transfer to Third Parties
If you wish to transfer your account to a third party (ex: new webmaster, new company owner), you must make this request via our helpdesk by visiting https://www.centennialwebhosting.com/orderdesk/submitticket.php. After your request is received we will provide a transfer of ownership form and we will complete an account standing and history audit. Once you have returned the account ownership request form your account and request will be verified by our Management team. Once the account ownership change is verified and processed, the new account owner will be protected by this Privacy Policy. [3]Transfer to Third Parties
Transfer of Data Abroad
If you are visiting the BWHC website from a country other than the countries in which our networks are located, the various communications will necessarily result in the transfer of information across international boundaries. By visiting our website and communicating with us you consent to the processing and transfer of your data as set by this Privacy Policy.
Content Placed in Public
Some pages on the BWHC website involve message boards or other online community activities. We strongly suggest users of these areas to use caution as any information disclosed in these areas is public information. Do not disclose information in these public forums that might be considered confidential such as financial information, passwords or email addresses. Users should be aware that when they voluntarily disclose personal identifiable information (PII) on message boards or other online communities, that information disclosed in the communication can be collected and used by third parties.
Children
In accordance with the Children's Online Privacy Protection Act (COPPA), BWHC does not knowingly collect or solicit any personal information from children under the age of thirteen (13).
Modifications to the Privacy Policy
BWHC hereby reserves the right to amend, alter, modify, replace or suspend this Privacy Policy, from time to time, in its sole discretion. All changes to this Privacy Policy will be effective when posted on the BWHC website.
Ensuring Compliance with the Privacy Policy
BWHC uses a self-assessment approach to ensure compliance with this Privacy Policy and regularly verifies that the Privacy Policy is accurate, displayed, accessible, and within the guidelines of the Safe Harbor Privacy Principals.
Questions or Concerns
If you have any questions, comments, feedback regarding this Privacy Policy or the use and disclosure of personal information, please contact BWHC via email at legal(at)websitebuilderandhosting.com and we will respond within a timely manner. If you are unable to resolve your complaint or dispute internally we work with the Better Business Bureau (BBB) as a third party dispute resolution service. [7]Enforcement
This Privacy Policy is effective as of September 1, 2009
Our specific application of the seven Safe Harbor principals can be found in this Privacy Policy and are denoted with [1]-[7].
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Privacy Policy (PP)